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Resume

Experience

Roughly ten years across five data-heavy domains. Project write-ups live in the case studies; this is the timeline.

  1. Senior Research Analyst

    Higher Education Analytics

    Orange Coast College · April 2024 – present

    • Institutional research and analytics for a large California community college — equity analysis, program review, accreditation support, and executive reporting.
    • Automated the PSLO collection process across 300+ program websites, generating 300+ Excel workbooks and saving roughly two months of manual effort.
    • Built Power BI dashboards including a four-academic-year Zero Cost Textbook dashboard and a Time to Completion dashboard used with institutional stakeholders.
    • Ran the ACCJC online-program threshold analysis across two years of course data, identifying ~70 programs for institutional review.

  2. Retention Research Specialist / Analyst

    Higher Education Analytics

    Coastline College

    • Research and analytics focused on student retention, success, and completion.
    • Built the Certificate Eligibility Discovery Pipeline — scraping public program requirements and matching them against student records to surface hundreds of potentially eligible students.
    • Developed interpretable retention models (logistic regression, ROC AUC ≈ 0.719; outreach validation ≈ 0.679) to support targeted outreach.
    • Maintained the annual DoD Tuition Assistance XML workflow covering ~1,600 courses.

  3. Customer Success Technology Operations Analyst

    Customer Success Operations

    Tebra

    • Owned reporting and systems operations for the customer success organization in a healthcare-technology company.
    • Built Snowflake SQL reporting for customer-success metrics; administered and reported across Salesforce, Gainsight, and Jira Service Desk.
    • Improved operational processes bridging CS leadership, support teams, and engineering.

  4. Data Services Technology Lead

    Healthcare Technology

    Kareo

    • Led the technical side of data services — moving practice data into and out of regulated healthcare systems, with validation and QA appropriate to HIPAA-aware environments.
    • Designed and improved data-migration and reporting workflows; served as escalation point for complex data issues.

  5. Data Services Supervisor

    Healthcare Technology

    Kareo

    • Supervised a data services team handling customer data onboarding and conversions for a healthcare-technology platform.
    • Balanced throughput, quality, and compliance while translating between customers, support, and engineering.

  6. Clinical Research Data Roles

    Clinical Research

    Healthcare / clinical research organizations

    • Protocol-driven data collection, validation, and documentation in clinical research settings — where data quality standards are non-negotiable.

  7. 9-1-1 Database Work

    Public Safety Data

    Public safety

    • Maintained public-safety database records supporting 9-1-1 emergency response — an early, formative lesson in what data accuracy actually means.

Education & Credentials

  • B.S. Biological Sciences and Zoology

    Colorado State University

  • Data Science Certificate

    University of California, Irvine

  • AWS Certified Cloud Practitioner

    Amazon Web Services

Want the details behind any of these roles? Most of them have a case study, or just ask.